Frequently asked Questions

- Do we have a minimum order policy?

Not with in stock items. If not in stock, we can take custom orders.

- What is the best way to contact us?

Via phone for quick response, RFQ, and email.

- Do I need a business license to shop with you?

All are welcome to shop here at Ideal Store Fixtures.

- Will my order be taxed?

Yes, if product is taken possession of in Ohio or delivered by Ideal Store Fixtures

- Is the merchandise shown on the website in stock?

Yes, most new product is in limited stock at all times unless noted otherwise. Used product varies call to check availability

- What if I don’t see it on your website?

Contact us with what you are looking for and we can source it for you.

- Do you offer wholesale pricing?

Yes, and along with it comes applied discounts.

- If I place an order how long does it take to receive it?

Normal stock items are available for same day pick up, Normal distributor items are received in 5 to 7 business days, non-stock or special custom orders will be quoted lead time at time of inquiry

- What forms of payment do you accept?

Cash, Check, Master card, Visa, American express, and Discover. Note: 20 day terms for repeat and qualified customers with credit approval.

- How much does shipping cost?

Shipping will vary by product and location

- Do you offer shipping and or freight estimates before charging the order?

Yes, with proper address and information

- Do you rent items?

Yes, depending on the item and circumstance

- Do you buy back used items?

Yes, upon assessment of the item and its condition

- What should I do if I receive a damaged order?

See shipping info provided and contact the proper source for a claim

- What is your return policy?

20% restocking fee on stock items. Items that were special orders or custom pieces cannot be returned