Frequently asked Questions
- Do we have a minimum order policy?
Not with in stock items. If not in stock, we can take custom orders.
- What is the best way to contact us?
Via phone for quick response, RFQ, and email.
- Do I need a business license to shop with you?
All are welcome to shop here at Ideal Store Fixtures.
- Will my order be taxed?
Yes, if product is taken possession of in Ohio or delivered by Ideal Store Fixtures
- Is the merchandise shown on the website in stock?
- What if I don’t see it on your website?
Contact us with what you are looking for and we can source it for you.
- Do you offer wholesale pricing?
Yes, and along with it comes applied discounts.
- If I place an order how long does it take to receive it?
Normal stock items are available for same day pick up, Normal distributor items are received in 5 to 7 business days, non-stock or special custom orders will be quoted lead time at time of inquiry
- What forms of payment do you accept?
Cash, Check, Master card, Visa, American express, and Discover. Note: 20 day terms for repeat and qualified customers with credit approval.
- How much does shipping cost?
Shipping will vary by product and location
- Do you offer shipping and or freight estimates before charging the order?
Yes, with proper address and information
- Do you rent items?
Yes, depending on the item and circumstance
- Do you buy back used items?
Yes, upon assessment of the item and its condition
- What should I do if I receive a damaged order?
See shipping info provided and contact the proper source for a claim
- What is your return policy?
20% restocking fee on stock items. Items that were special orders or custom pieces cannot be returned