Frequently Asked Questions

Do we have a minimum order policy?

Not with in-stock items. If not in stock, we can take custom orders.

What is the best way to contact us?

Via phone for quick response, RFQ, and email.

Do I need a business license to shop with you?

All are welcome to shop here at Ideal Store Fixtures.

Will my order be taxed?

Yes, if product is taken possession of in Ohio or delivered by Ideal Store Fixtures

Is the merchandise shown on the website in stock?

Yes, most new product is in limited stock at all times unless noted otherwise. Used product varies call to check availability

What if I don’t see it on your website?

Contact us with what you are looking for and we can source it for you.

Do you offer wholesale pricing?

Yes, and along with it comes applied discounts.

If I place an order how long does it take to receive it?

Normal stock items are available for same day pick up, Normal distributor items are received in 5 to 7 business days, non-stock or special custom orders will be quoted lead time at time of inquiry

What forms of payment do you accept?

Cash, Check, Master card, Visa, American express, and Discover. Note: 20 day terms for repeat and qualified customers with credit approval.

How much does shipping cost?

Shipping will vary by product and location

Do you offer shipping and or freight estimates before charging the order?

Yes, with proper address and information

Do you rent items?

Yes, depending on the item and circumstance

Do you buy back used items?

Yes, upon assessment of the item and its condition

What should I do if I receive a damaged order?

See shipping info provided and contact the proper source for a claim

What is your return policy?

20% restocking fee on stock items. Items that were special orders or custom pieces cannot be returned